This policy is written in English, but the ‘Summary of Key Information’ can be found in several languages at the bottom of the page.
For a fuller translation, you can click here to read the policy using Google translate. We make no assurances as to the accuracy of the translation, nor any guarantees as to the accuracy of the information conveyed anywhere except on this page, in the original language.
In these boxes with blue borders we'll give a simple summary of what's being said in the main terms.
In legal terms, we are a 'data controller'. You can find out more about that at the website of the ICO, here.
We want to explain below what we do with your personal data, where we keep it, and so on. This site asks for cookies, which help us to remember you when you come back, for example.
There are two categories of data we process and store about you. The first is the data you give to us directly, for example during registration you might give us your email address, name, and so on. We'll also ask for your child's first name, and month and year of birth. We do all of that in order to provide you with our service and products, which require this data to give you a custom experience. We also ask your permission in the app to collect voice and video data, to allow your child to use our learning tools.
The second type is (usually non-identifiable) data provided to us by third-parties, like your IP address or browser type, which we collect in order to give you a personal version of our products. For example, if you are in Germany, we'll show you our website and app in German.
There may also be legal grounds upon which we store and pass on your data to law enforcement, if necessary.
We don't sell your personal data, or give it to third-parties for commercial reasons. We do, however, store and process your data using third-parties who help us deliver our service. For example, payment providers who help process payments, hosting providers who host our Site and App, and analytics providers, who help us understand how families use our website and services.
We store your data in the European Economic Area (EEA). However, some of our third-party service providers may store your personal data in the United States or elsewhere outside the EEA. Each of these providers has their own data protection policies.
We'll store your data until either you ask us to delete it, or until we no longer need it to provide our service to you, at which point it will be deleted according to our storage policies, typically not for some time.
You have the right to change your data or have your data deleted. You also have the right to complain if we are mis-using your personal data.
The Cookies we use help us to 'authenticate' you (for log in and registration), and to understand how our users use our site. Our service providers may use their own Cookies too.
We don't handle your payment information. It's handled by secure payment processors like PayPal, or one of several others depending on your choice of payment method. We do charge VAT which is included in the price, and you'll probably be able to pay in your own currency.
You can contact us easily, by post, email, or phone. We even have a 'chat' inbox on our site from time to time where you can write to us. An old-fashioned letter will reach us too!
We can't vouch for the security of third-party websites to which we link. Please be careful when following links.
We might change this document occasionally. If we do make material changes that affect you, we'll let you know by email.
You can contact us easily by email.